Service & support > Technical support & repairs

Technical support & repairs

Regardless of whether it is a hardware or software problem - our service team will try to help you with a solution as quickly as possible.

The reliable use and long service life of our measuring technology is of great importance to SITA. This is precisely why we offer a repair service for our devices, with the aim of ensuring that they are back in working order quickly and efficiently in the event of failure or defects.

To support a long service life of our measuring devices, we also repair devices that have been in use for many years and models that have already been discontinued, subject to the availability of spare parts and technical feasibility.

We are happy to offer you a replacement rental device on request. Simply indicate this request in the service request form.

Proceed as follows to maintain your device!

Step 1: Request service

First, tell us your concern. Our service team will create your case in the system and you will receive an individual offer with a service / RMA number.

Submit a service request

Step 2: Send in device

After ordering or consulting our service, send us your device including a contamination declaration.

Send in device

Before shipping your device, please note the following checklists and make sure that your shipment is complete!

  • Device including sensor
  • Calibration standard N0 and N1 or C0 and C1
  • Device case or original transport box for safe transport
  • Printout of the completed device submission form incl. declaration of contamination
  • Safety data sheets for the use of dangerous substances

  • Device including sensor (Device must be set to shipping mode for transport)
  • Shadow chocks
  • Device case or original transport box for safe transport
  • Printout of the completed device submission form incl. declaration of contamination
  • Safety data sheets for the use of dangerous substances

  • Basic device
  • Sensor1
  • Reference to or backup of existing device concentration curves
  • Used capillaries
  • Device case or original transport box for safe transport
  • Printout of the completed device submission form incl. declaration of contamination
  • Safety data sheets for the use of dangerous substances

1 only for the devices SITA science line t100 and SITA science line t60

  • Device
  • Measuring vessel
  • Original transport box for safe transport2
  • Printout of the completed device submission form incl. declaration of contamination
  • Safety data sheets for the use of dangerous substances

2 Remove the glass vessel of the SITA Foam tester R-2000 from the device and pack it separately

  • Original or suitable packaging for safe transport
  • Required measuring and calibration accessories
  • Printout of the completed device submission form incl. declaration of contamination

Step 3: Technical support or repair

Once we have received the device and all service requirements have been met, it will be carried out promptly.

 

Step 4: Device shipping

After finishing the service successfully, we will return the device to you.

 

Any questions?

Use our contact form, call us at +49 351 288 53-200 or send us an email to service@sita-messtechnik.de.

Contact form